FAQs

Ordering vegies from us is easy. The hard part is deciding what you want!

 

The ordering process

How do I order?
Click “add to cart” on each item you want. If it is a variable product, you will then be asked to choose the variety that you want to add it to your shopping cart. You’ll see the item added in your cart, and you can change the quantities required, or even delete it if you change your mind.

What information do I need to give?
At the checkout you’ll need to enter your postal information, phone number, and email address. Be sure to input your email address correctly.
The next time you order from us, the site will remember you and you won’t have to add the information again.

But I only want 500g!
It’s no problem to order any amount you like. To order, say, 500g of a product, change the “1” in the quantity box to “.5”. You can order any weight of product in this way, except for products which are sold singly.

You can also delete any items you decide you don’t want, by clicking on the “x” beside the item.

How is my order delivered?
The full routes and rates for our courier services are here.
When you’ve added all the necessary information, click “next”.
Now you’ll see your order summary showing the items you’ve requested, your address, the cost, and the delivery cost.

NOTE: While we endeavour to have your items delivered on the same day, occasionally, due to unforeseen situations out of our control, it may be overnight.

Note: you must put your rapid number on your order.

Now click “checkout”.

How can I pay?
Select how you’d like to pay. The options are:

  • Pay via credit card (Visa, Mastercard or American Express) through PayPal (you do not need a PayPal account)
  • Phone in your payment details
  • Payment on pickup

Enter your billing information. If it is the same as the shipping address, click on the shortcut box to copy the information.

Comments or special instructions – add to the box on the checkout page.

Confirming your order
The final page is the confirmation page, which gives your invoice number and your order details. If you choose mailing or faxing payment, you will need to print this out and fill out any additional details, and fax it to us. You can also post it with a cheque, but be aware clearance and postal times may vary. It is best to use a credit card to make your orders.
You will also be emailed a copy of the invoice.

Standing orders
No problem. Simply specify in the comments box how often you’d like your delivery, and we’ll set up a standing order for you.

Order cutoff times
Our cut-off time for orders is 8pm, for deliveries from Monday to Friday.

Public holidays/weekends
Orders received from Friday to Sunday will be sent out on Monday. We are also unable to deliver on public holidays because of freight company restrictions.

Delivery areas
As items are perishable we can send only within the lower South Island area. If our usual couriers do not cover your area, choose “Southland” as your region, and we will contact you with freight options.

I have a question …
We’ll do our best to answer it! Email us at info@wilsonsveg.co.nz and we’ll try to help.

 


Security

Is the ordering system secure?
Yes, all ordering is done through a secure server. You will see a padlock in the address page of the page when you are shopping.

 


Returns policy

Quality guarantee
We will always select for you the best produce available, as we’d choose for ourselves. However, if any of our produce reaches you in a damaged condition, we will refund or replace the product.

Price Guarantee
Produce prices can vary, depending on many factors. But if the shop price is lower than the price you ordered at, you will pay the cheaper rate. If the shop price is higher, you pay the lower site featured on our website.

Substitutions
If any product you have ordered is not available, we will advise you as soon as possible, and arrange a substitution or delete the item from your order. We will not charge you for the item.